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Master Service Agreement

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About Master Service Agreement

A Master Service Agreement is an agreement which specifies performance objectives and outlines the responsibilities of both parties. It is a contractual document that lists the current and prospective services to which the agreement applies. It is a contract in which the parties agree to most of the terms that will govern future transactions or future agreements. It provides accountable framework for the services to be provided.

Sometimes contracting parties conclude that they need to go into a long haul arrangement where the merchant will furnish the customer requirements by offering services supporting an extensive variety of projects over a long time span. The customer may not be in a situation to anticipate every last task that may come up, but it is sensibly certain that the services will be regularly needed. Therefore, parties decide to enter into a master service agreement.


Covers Entire Relationship

The Master Service Agreement covers the entire relationship between service provider and customer, covering all aspects of the contract that are likely to arise. Such an agreement is beneficial to have in place before starting a long-term relationship with a vendor/customer.

Saves Time

It provides a framework to quickly negotiate agreements. Therefore, the same terms need not be repetitively negotiated for deals that are very similar to each other.

Simplifies the criteria

The criteria is simplified through a master service agreement as it describes the issues beforehand they are likely to occur.

Well defined method

It affiliates programs which are often used to define how two entities should function collectively. Thus, it is a well-defined method of doing a particular service

What Should Be Included In An Master Service Agreement


Businesses often use MSAs to help make contract negotiations simpler. This agreement lets both companies spend their time discussing the terms of the deal. Then, they can proceed with the work outlined in the agreement. If you don't have an MSA, the customers and the company can still work through issues, but there are big concerns that might derail the contract. Having an MSA before having a specific contract lets companies focus on what their particular contractual issues are, such as the time frame and the price, for when the contract actually arises.

Master service agreements are intricate agreements most of the time. When there isn't a particular contract that's being discussed, companies won't have to deal with the pressure of time. This way, they can figure out and tackle any possible issues.

Once a company goes through the MSA negotiation process one time, it'll understand what kind of concerns or issues may come up. This is a benefit, as the company will know what the problems are for the future and be able to address them when it drafts the next MSA.

An MSA can also be used when there's an arrangement that's long term, such as two parties needing to avoid negotiating rates every time a new work order is generated. The companies can quickly move forward and complete the job instead of having to halt and slow their progress to negotiate the new terms. This will save both time and money for the parties.


A well efficient lawyer from our team shall contact you, and explain you the total process, and will understand the need of Master Service Agreement by you.

Once the objectives of the same are clear, the lawyer shall draft a sample Master Service Agreement accordingly.

The draft Master Service Agreement shall be sent to you, for your review.

Frequently Asked Questions

It is highly suggestible that you have a written Master Service Agreement since oral written master service agreement is difficult to prove before the Court.

The parties to the Service Agreement are the Customer and the Service Provider. The Customer is the individual or the business seeking the service and the Service Provider is the individual or the Corporation providing the service.

Service Agreements are used to hire Service Providers or independent contractors, not employees whereas Employment Contracts are used to hire employees.

Don’t worry, just fill the above mentioned details & contact the professionals of My Legal Route and we will guide you with the complete process.


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